客户：{{ ticket.customer }}
联系人：{{ ticket.contact }} ({{ ticket.phone }})
设备/产线：{{ ticket.equipment }}
责任人：{{ ticket.assignee }}
创建时间：{{ formatTime(ticket.createTime) }}
响应时间：{{ formatTime(ticket.responseTime) }}
解决时间：{{ formatTime(ticket.resolveTime) }}
⏱️ SLA计时: {{ formatSlaTime(ticket.slaTimeRemaining) }}